Return Policy
Returns
Standard items may be returned within 14 days of delivery, provided they are in their original, unused condition. Please note that shipping costs for returns are the responsibility of the customer.
Custom & Bespoke Pieces
Due to the unique nature of our bespoke commissions, items that have been custom-designed or modified to specific dimensions are not eligible for return or refund unless they arrive damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 10 business days.
Damaged Items
In the rare event that an item arrives damaged, please contact us immediately at info@houtatelierfanuel.be with photographs of the damage. We will prioritize the repair or replacement of the piece at no additional cost to you.